This Privacy Policy explains how Grassroots Finance ("we", "us", "our") collects, uses, and protects personal information when you visit our website or use our services. If you do not agree with this policy, please do not use our website or services.
Information we collect
- Contact details (name, email, phone number, company name).
- Business information you provide for quotes or services.
- Technical data (browser type, device, IP address, pages visited).
- Communications you send to us (emails, messages, call notes).
How we use your information
- To respond to inquiries and provide quotes or services.
- To maintain accurate records and comply with legal obligations.
- To improve our website, services, and customer experience.
- To communicate about updates, services, or administrative issues.
Legal basis for processing
We process personal information to perform a contract, to take steps at your request, to comply with legal obligations, and when we have a legitimate business interest that is not overridden by your rights.
Sharing your information
We do not sell your personal information. We may share information with trusted service providers who support our operations (such as cloud storage, accounting software, and communication tools) under confidentiality and security obligations. We may also disclose information if required by law.
Cookies and advertising measurement
We advertise on Google, and our website uses the Google tag (a script provided by Google) to measure whether those ads lead to enquiries. When you open a page, your browser connects to Google, which receives technical information such as your IP address, browser type and the page you are viewing. Google may also set cookies or similar technologies that record whether you arrived by clicking one of our Google ads.
If you then submit the quote form, or tap our WhatsApp, phone or email links, our website tells Google that an enquiry happened. We do not send Google the contents of the quote form: your name, email address, phone number and message stay with us. We also keep a short-lived note in your browser, cleared when you close the tab, so that one visit is not counted twice.
We use this information only to measure how many enquiries our advertising produces and to manage what we spend on it. Google processes it under its own privacy policy, and may do so outside South Africa. You can read how Google uses information from sites that use its services.
You can limit this at any time by managing ad settings in Google's My Ad Center, or by blocking or clearing cookies in your browser. Doing so will not stop you from using this website or contacting us.
Data security
We use administrative, technical, and organizational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
Your rights
Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. Contact us using the details below to make a request.
International transfers
If we transfer information across borders, we take steps to ensure appropriate safeguards are in place to protect your data.
Third-party links
Our website may link to external sites. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
Grassroots Finance
Email: info@grassrootsfinance.co.za
Phone: +27 81 790 8420
WhatsApp: +27 60 705 1670